Disabled, Mobility Restricted, Sight & Hearing Impaired Bookings – Ticketek has a dedicated line for special needs ticketing purchases and enquiries – Phone 1300 665 915. Alternatively, you can book via a Ticketek Agency – click here for address details.
Companion Card – The Adelaide Entertainment Centre is an affiliate of the Companion Card Program. Companion Card bookings can be made by phoning 1300 665 915. Alternatively, you can book via a Ticketek Agency - click here for address details.
Wheelchair/Mobility Restricted Seating – Wheelchair and mobility restricted seating is available in the Arena and Theatre, with seating for accompanying companions. Seating is subject to availability at the time of booking. Wheelchair and mobility restricted bookings can be made through Ticketek’s special needs ticketing line by phoning 1300 665 915 or by visiting a Ticketek Agency – click here for address details.
Arena Floor Level Stairs – Seating in Sections A-P is located on the Arena Floor, and all access is via 31 stairs from Doors 2, 4, 19 & 21.
Arena Foyer Level Stairs – Access to Sections 5 – 32 is via stairs up from the Foyer Level. There are a minimum of 7 stairs up to Row A and a maximum of 46 stairs up to Row P. Access to Sections 1 – 4 is via stairs down from the Foyer Level. There are a minimum of 3 stairs down to Row GG and a maximum of 15 stairs down to Row AA. There are no stairs to the wheelchair areas which can be accessed directly from the foyer (ground) level. There are 3 stairs down to the mobility restricted seating in Row GG.
Theatre Stairs – Retractable, tiered bleacher seating may be utilised at the very rear of the venue for some events staged in the Theatre. Patrons that book these seats are required to climb stairs.
Disabled/Mobility Restricted Car Parking – Conveniently located disabled car parking is available on the Adelaide Entertainment Centre site. Disabled parking can be booked for events/concerts by phoning the Adelaide Entertainment Centre on (08) 8208 2222 in advance of the event to reserve your car park. Car parking is subject to availability at the time of booking, and a $12 entry fee per vehicle is applicable for concerts/events on arrival at the car park entry. A valid Disabled Person’s Parking Permit is to be displayed on vehicles.
Hearing Augmentation System – Patrons who require hearing assistance can purchase seats in any area of the Arena or Theatre and have access to an FM audio system. Simply bring your FM receiver, headset and tune into 88.3FM.
Sight Impaired – Patrons with sight impairment who do not wish to sit in general seating areas may purchase seats in disabled/mobility restricted areas. Bookings can be made by phoning 1300 665 915. Alternatively, you can book in person at a Ticketek Agency – click here for address details.
Service Animals – Trained guide, hearing and assistance dogs are welcome at the Adelaide Entertainment Centre. A water bowl is available at the Arena Cloak Room to provide comfort for service animals if required.
Disabled Toilet Facilities – Disabled toilet facilities are available throughout the venue.
Wheelchair Access – Wheelchair access is available at all external entry points to the Arena at ground level. Wheelchair access to the Theatre is available at Door 1 at ground level and via Door 3, Door 4, & Door 5 by way of the disabled ramp which services the Theatre Terrace.
Food & Beverage Outlet Accessibility – All food and beverage outlets are accessible via wheelchair in both the Arena and Theatre.